10 Questions to Ask When Choosing Check Fraud Monitoring Software

Check fraud monitoring software should help your team identify suspicious items and make informed decisions. Before comparing products, map how checks move through your institution, who reviews concerns, and where decisions are documented.

Use these ten questions to structure a vendor demonstration.

1. Which checks and deposit channels are covered?

Ask the vendor to identify supported item types and channels. Confirm exclusions and any additional services required.

2. When does the review happen?

Clarify when data becomes available, when analysis occurs, and when staff receive information. Ask the vendor to distinguish detection before posting from alerts at the teller line.

3. What does the reviewer see?

Request a demonstration using a suspicious item. Examine the information available to the reviewer and how the product explains why the item needs attention.

4. How are alerts assigned and escalated?

Walk through ownership, reassignment, and escalation. Identify what happens within the product and what depends on your institution’s procedures.

5. What evidence supports an investigation?

Ask how staff access relevant images, transaction information, and prior review notes. Confirm what must be gathered from other systems.

6. How are decisions documented?

Demonstrate how a reviewer records the outcome and rationale. Check timestamps, reviewer identification, supporting evidence, and available exports.

7. How will the team manage alert volume?

Ask how configuration changes are reviewed and how the institution can assess workload and alert quality. Request evidence behind any performance claims.

8. What data connections are required?

Confirm supported file formats, systems, transfer methods, and implementation responsibilities. Ask for written confirmation of integrations relevant to your environment.

9. How does external fraud intelligence fit?

Determine whether compromised-check intelligence is included, separately licensed, or reviewed in another system. Clarify how staff move from intelligence to investigation.

10. What support is available after launch?

Discuss training, escalation contacts, ongoing configuration support, and implementation costs. Ask for references from institutions with comparable needs.

Test a workflow before making a decision

Ask the vendor to demonstrate a suspicious check from initial identification through review and documented disposition. Include a legitimate item that requires review, so your team can assess the effort involved in resolving an alert. Record any steps that depend on another system or a manual process.

Where Finovifi fits

FraudSentry is Finovifi’s AI-driven check-fraud prevention solution, designed to identify suspicious checks before they post. FraudXchange provides dark-web monitoring and fraud intelligence to support investigations and customer notification efforts. FrontLine Sentry provides real-time fraud detection within teller workflows.

Ask Finovifi to demonstrate the solution that matches your institution’s needs and confirm the supported capabilities, data requirements, and implementation scope.

Discuss your check-fraud workflow with Finovifi.