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Member education
Practical guidance helps members recognize scams, protect personal information, and report questionable activity quickly.
Customer story | Park View Federal Credit Union
How Park View Federal Credit Union Takes a Layered Approach to Check Fraud
Park View puts member protection first by combining practical education, disciplined daily operations, and focused technology that helps its team identify and respond to suspicious check activity.
Since 1969Member-owned and community-focused.
6 branchesServing Harrisonburg and Rockingham County, Virginia.
12 monthsFraudSentry live September 2025 through August 2026.
A member-first response
Protection works best when every layer reinforces the next
For Park View, fraud prevention is part of the promise it makes to members. The credit union built its response around three mutually reinforcing elements: helping members recognize threats, giving employees clear review practices, and using technology to surface risk early enough for the team to act.
“Protecting members is part of how we earn their trust every day. By combining education, strong operational controls, and technology that helps us identify risk earlier, we can respond more quickly while keeping our members at the center of every decision.”John Beiler | President & CEO, Park View Federal Credit Union
Disciplined operations
A consistent daily review process combines technology with employee judgment and documented outcomes.
Focused technology
AI-powered image and transaction analysis helps surface the highest-risk in-clearing checks for staff review.
“We are extremely pleased with the way FraudSentry detects criminal check activity. FraudSentry has become a critical tool in protecting both our members and our credit union.”Tanya S. Holland | Director of Digital Operations, Park View Federal Credit Union
Technology in practice
How Park View operationalizes FraudSentry
Park View selected Finovifi’s FraudSentry to add AI-powered check analysis to its layered fraud program. FraudSentry combines digital image forensics and transactional analysis to surface suspicious in-clearing items for review while authorized employees make the final determination.
Secure data flow
Automated, secure transfer of check images and transaction data for processing.
Focused daily review
Authorized employees review suspected items with images and comparable activity.
Disposition and feedback
Staff identify fraud or valid items, supporting consistent reporting and model learning.
Early results, measured carefully
Clear numbers. Careful interpretation.
$115,629.11
In its first 12 months after FraudSentry went live, Park View recorded $115,629.11 in confirmed fraudulent check activity in the platform.
In its first 12 months using FraudSentry, Park View’s verified prevented check-fraud losses exceeded the total cost of its initial three-year agreement.
The takeaway
What other credit unions can learn
Make protection part of the member experience
Protecting accounts and educating members are both expressions of service and trust.
Layer the controls
Education, employee judgment, operating discipline, and technology are stronger together.
Build feedback into daily work
Confirmed outcomes, including misses, should improve future detection and decision-making.
Measure what was truly prevented
Separating confirmed fraud from avoided loss makes the results more credible.
About Park View Federal Credit Union
Neighbors serving neighbors since 1969
Park View Federal Credit Union is a not-for-profit, member-owned cooperative dedicated to improving financial lives. With six branches across Harrisonburg and Rockingham County, Virginia, Park View provides personalized financial solutions that put people over profits.
Visit Park View Federal Credit Union →Strengthen your layered approach to check fraud
See how focused technology can support member protection, disciplined review, and practical fraud operations.